Schneider Electric's EcoStruxure Asset Advisor, and EcoStruxure IT Gateway and mobile app (formerly StruxureOn) is data-driven cloud based software for your critical equipment, increasing transparency through live sensor data, predictive analytics and smart alarming delivered directly to your smartphone.  If a network outage prevents a device from reporting an alarm, EcoStruxure IT still triggers an alarm based on losing monitoring feedback.  Optional remote troubleshooting is provided by experts monitoring your connected assets 24x7.  

Update Data Center Expert to the latest version to get the most up-to-date EcoStruxure IT features.  The EcoStruxure IT app is available in English only at this time. EcoStruxure Asset Advisor is available in these countries.

For more information, see Get started on ecostruxureit.com.

 

Registering for EcoStruxure IT

In Data Center Expert v7.4.3 and higher, select the Registration… option in the EcoStruxure IT menu.

Click Yes in the message to enable. 

Click Register. On the app.ecostruxureit.com/manage/register page, enter your organization name. Select the street address where your DCE server is located.

Enter a DCE user to add as a contact for registration with EcoStruxure IT.

Enter a mobile phone number including the country code. This number will be used for authentication. A one-time pass code will be sent to that phone number.

Enter the pass code to complete your registration.

Download the mobile app for Android or iOS.

Connecting more than one DCE server, more than one Gateway, or a combination of both to EcoStruxure IT

To register additional DCE and Gateway servers, log in to your account on app.ecostruxureit.com/manage and enter the registration code each DCE or Gateway server on the app.ecostruxureit.com/manage page. Do not create an account for each DCE or Gateway server.

Using DCE and EcoStruxure IT Gateway in parallel

You can also use DCE and EcoStruxure IT Gateway in parallel.

Installing the EcoStruxure IT app

The EcoStruxure IT app is available free in the App Store for iOS8 and higher and in the Google Play Store for Android 4.4 and higher. After you install the app, log in with the phone number you registered with and you’ll receive a text message with a one-time passcode.

Managing your organization on EcoStruxureIT.com

Inviting users

You can invite other users to join your organization on EcoStruxure IT as part of the initial setup process or any time later, granting them roles as administrators or users. 

  1. Go to app.ecostruxureit.com/manage and open the Users tab.
  2. Select to invite users, define user role, and enter user details. 

    Users will get a welcome e-mail with login information for the app. They can also log in to app.ecostruxureit.com/manage to change their own user information. 

    Administrators can also: 
  • Log in to app.ecostruxureit.com/manage to perform user management tasks, such as adding or removing users, or changing the priority list for contacts. 
  • Log in to the Gateway and perform additional configuration, such as configuring alarm thresholds, and configuring device polling interval. For more information, see About EcoStruxure IT Gateway.

Setting up call priority

The priority list is used for example if a Schneider Electric service bureau agent needs to get in touch with the person responsible for your data center, to get in touch with the correct person close to the site, and on duty. Subscribe to Asset Advisor to use this feature.

  1. On app.ecostruxureit.com/manage, open the Call priority tab. 
  2. Drag and drop users to set up or edit the order in which the users should be contacted in case of an incident.   

Make sure you keep the call priority updated at all times so the correct people are involved in critical incidents, especially if responsibilities change.

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