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Before you can use the app, a user account must be set up for you in the Gateway. If there is an issue with your user account, you will not be able to log in to the app.

Try this

  • Verify that the user account you are using to log into the app exists in the Gateway with the correct phone number and is enabled.

If the user account is missing in the Gateway configuration, you can create additional users in the Users (Gateway option).

  • Could you have made an error entering the phone number? Try again.
  • Wait a few seconds. The one-time code may be on its way. Delivery speed and availability may vary by location and service provider.
  • Try using your phone’s data connection instead of wifi. Some wifi networks unfortunately block the one-time passcode.

List of users in the Gateway

See also


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  1. Hi,


    Everytime I logg in to the app and close it, i have to logg in again after I reopen it.  I run the app on a Samsung Galaxy S6 with android version 7.0

    Is there a solution for this?  Thank you!

    1. Dear Pieter De Bruyne,

      Your question is best asked on a special web page QUESTIONS.

      With respect.